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AnalyticsCLI Terms of Service

Last updated: May 6, 2026

1. Contracting party

These Terms of Service ("Terms") govern your access to and use of the AnalyticsCLI service provided by Wotaso GmbH, Bostonring 5, 71686 Remseck am Neckar, Germany ("AnalyticsCLI", "we", "us").

2. Service

AnalyticsCLI provides multi-tenant product analytics, query and export tooling, dashboard access, CLI utilities, and related software services.

3. Accounts and tenant administration

You must provide accurate account information and keep your credentials confidential. You are responsible for activities performed under your organization account, including invited users, API keys, access tokens, CLI tokens, and project configuration.

You must promptly notify us if you become aware of unauthorized access, credential compromise, or misuse of your tenant.

4. Customer responsibilities and acceptable use

You may use the service only in compliance with applicable law and these Terms. In particular, you must not:

  • process data unlawfully or without an appropriate legal basis;
  • upload or transmit malware, abusive traffic, or security test payloads without authorization;
  • attempt to bypass tenant isolation, access controls, rate limits, or service restrictions;
  • use the service to re-identify anonymized data or to profile individuals unlawfully;
  • upload special categories of personal data unless expressly agreed in writing in advance.

5. Customer data and data protection

As between the parties, you remain responsible for the legality of the customer data you collect and submit to the service. This includes obtaining any required notices, consents, and permissions and ensuring that your event schemas and payloads do not contain prohibited data.

Where we process personal data on your behalf, the parties shall enter into a data processing agreement ("DPA" / "AVV"). The DPA forms an integral part of the contractual relationship where legally required. For data we process for our own purposes, such as account administration, security, billing, and legal compliance, we act as an independent controller.

6. Fees, plans, free access, and billing

  • Each tenant may be assigned a plan with usage-based limits, including monthly event allowances and monthly CLI query allowances.
  • Usage limits are measured tenant-wide across all apps and projects in that tenant.
  • Dashboard usage does not consume CLI query allowance.
  • If a tenant exceeds its included monthly event allowance, we may restrict dashboard analytics access and CLI analytics query access until the account is upgraded or otherwise returned to an eligible state.
  • If a tenant exceeds its included monthly CLI query allowance while still within event allowance, we may restrict CLI analytics query access while dashboard analytics access remains available.
  • Even while analytics query access is restricted due to usage limits, event ingestion may continue and newly ingested events may become queryable again once access is restored.
  • After plan upgrade or return to an eligible usage state, previously restricted dashboard analytics and CLI analytics queries may be restored according to the new or current eligible plan.
  • Unless otherwise agreed, fees are recurring, billed in advance, and exclusive of taxes.
  • Free plans, credits, discounts, and beta access may be changed or withdrawn for future use with notice where required by law or contract.
  • If billing is handled through a third-party payment provider, additional provider terms may apply to the payment transaction itself.

7. Beta features, changes, and availability

We may modify, improve, deprecate, or discontinue features, APIs, SDKs, limits, and non-material service components from time to time. Parts of the service may be offered as beta or preview functionality and may be incomplete or subject to additional instability. Unless expressly agreed otherwise, we do not guarantee uninterrupted availability.

Scheduled maintenance, outages, degraded analytics backends, delayed ingestion, SDK compatibility issues, TypeScript definition defects, third-party provider incidents, or emergency security measures may temporarily affect the service. We will use commercially reasonable efforts to restore affected production services and to provide fixes or workarounds for confirmed SDK defects.

8. Intellectual property

We retain all rights, title, and interest in and to the service, including software, documentation, and related intellectual property. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the service for your internal business purposes during the term.

You retain your rights in the customer data you submit to the service. You grant us the rights necessary to host, process, transmit, query, and display that data solely to provide and secure the service.

9. Confidentiality

Each party must protect the other party's confidential information using reasonable care and may use it only for performing or receiving the service, complying with law, or enforcing contractual rights. Confidential information does not include information that is public without breach, independently developed, or lawfully obtained from a third party without confidentiality obligations.

10. Suspension and termination

Either party may terminate the contractual relationship in accordance with the agreed term or any applicable notice period. We may suspend or terminate access immediately if necessary to prevent security incidents, unlawful use, non-payment, abuse, or material breach of these Terms.

Upon termination, your right to use the service ends. We may delete or return customer data in accordance with the DPA, applicable law, and our retention obligations. Unless a shorter period is agreed, paid customers may export available customer analytics data until the end of the paid billing period and for a post-cancellation export grace period configured for the tenant. After that period, we may delete or anonymize customer analytics data, subject to statutory retention duties and backup expiry.

11. Price and plan changes

We may change plan features, usage limits, and prices for future billing periods. For existing paid subscriptions, price increases or materially adverse plan changes will take effect only after reasonable prior notice and no earlier than the next renewal period, unless mandatory law requires a longer notice period or explicit consent. If you do not agree to such a change, you may cancel the subscription before the change takes effect.

12. Warranties

The service is provided in accordance with the agreed contractual scope. Except where expressly stated in a separate written agreement, we do not warrant that the service will be error-free, uninterrupted, or fit for a particular purpose. Mandatory statutory rights remain unaffected.

13. Liability

Nothing in these Terms excludes or limits liability for intent, gross negligence, injury to life, body, or health, fraudulent concealment, or liability under mandatory statutory law, including applicable product liability law.

In cases of slight negligence, our liability is limited to breaches of essential contractual obligations (cardinal obligations) and to the typical, foreseeable damage at the time of contract conclusion. Any further liability for slight negligence is excluded to the extent permitted by law.

14. Changes to these Terms

We may update these Terms for legal, technical, or commercial reasons. The current version will be published on this page. If changes materially affect your rights or obligations, we will provide reasonable notice before they take effect where required by law or contract.

15. Governing law and venue

These Terms are governed by the laws of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction is Stuttgart, subject to mandatory statutory provisions.

16. Contact

Questions regarding these Terms: contact@wotaso.com